Our Terms of Service

TERMS AND CONDITIONS

drpl is a trading name of Definitive Water CC. These terms and conditions outline the rules and regulations for the use of drpl’s ecommerce platform.

1. TERMS OF USE

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use drpl’s website if you do not accept all of the terms and conditions stated on this page.

2. PRIVACY POLICY

In compliance with the Protection of Personal Information Act 4 of 2013 (POPI Act), South Africa, we respect your privacy and the confidentiality of your personal information is guaranteed.

We collect and manage user data according to the following Privacy Policy, with the goal of incorporating our company values: transparency, accessibility, sanity, and usability. This document is part of our Terms of Service, and by using drpl.co.za (the “Website”), you agree to the terms of this Privacy Policy and the Terms of Service.

For more detailed information on our privacy practices, please refer to our Privacy Policy.

3. PRODUCT INFORMATION AND AVAILABILITY

We have made every effort to display as accurately as possible the colours and images of our products that appear on the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

4. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

In the event that a product is listed at an incorrect price or with incorrect information due to a typographical error or error in pricing or product details, we shall have the right to refuse or cancel any orders placed for that product. If your card has already been charged, we will issue a full refund for the amount paid.

5. PAYMENT METHODS

We accept credit card payments and other electronic payment methods available during the checkout process. You confirm that the credit/debit card or payment method being used is yours and that all details you provide to us, including name and address, are complete, correct, and accurate.

6. RETURNS AND REFUNDS

Please refer to our Returns and Refunds Policy which is incorporated into these Terms and Conditions by reference.

7. INTELLECTUAL PROPERTY

All content on this website—including but not limited to text, graphics, logos, button icons, images, and software—is the property of Definitive Water CC or its content suppliers and is protected by copyright and intellectual property laws. All such rights are reserved.

8. LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

In no case shall Definitive Water CC, our directors, officers, employees, affiliates, agents, contractors, suppliers, or licensors be liable for any injury, loss, or damage of any kind—whether direct, indirect, incidental, punitive, or consequential—arising from your use of our services or products. This includes but is not limited to loss of profits, data, or savings, even if we have been advised of such possibility.

9. GOVERNING LAW

These terms and conditions are governed by and construed in accordance with the laws of South Africa. You agree to submit to the exclusive jurisdiction of the courts of South Africa.

10. MODIFICATION OF TERMS

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Continued use of our website after any changes constitutes acceptance of those changes.

If you have any questions about these Terms and Conditions, please contact our customer support team.

Definitive Water CC
Trading as drpl