Our Privacy Policy
At drpl, we completely understand that your personal information is exactly that—personal. Whether you're shopping for your first filter or just browsing, your privacy matters to us. We're committed to being transparent, respectful, and careful with how we handle your data.
This privacy notice is here to reassure you of exactly how we collect, use, protect, and respect your information—because trust is just as important to us as clean water and confidence in your skin.
About the Company
Definitive Water CC t/a drpl
THE PROTECTION OF PERSONAL INFORMATION ACT CUSTOMER PRIVACY NOTICE
This Notice explains how we obtain, use, and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).
At drpl (including this website, POPI Act-Compliance), we are committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently.
The Information We Collect
We collect and process your personal information mainly to contact you for the purpose of understanding your requirements and delivering services accordingly. For this purpose, we will collect contact details including your name and organization.
We collect information directly from you when you provide us with your personal details. Where possible, we will inform you which information is required and which is optional. Website usage information may be collected using “cookies,” which allow us to gather standard internet visitor usage information.
How We Use Your Information
We will use your personal information only for the purposes for which it was collected and agreed with you. Where necessary, your information may be retained for legal or research purposes.
For example:
- To gather contact information
- To confirm and verify your identity or to ensure that you are an authorized user for security purposes
- For the detection and prevention of fraud, crime, money laundering, or other malpractice
- To conduct market or customer satisfaction research or for statistical analysis
- For audit and record-keeping purposes
- In connection with legal proceedings
Disclosure of Information
We may disclose your personal information to our service providers involved in the delivery of products or services to you. We have agreements in place to ensure they comply with the privacy requirements under POPIA.
We may also disclose your information:
- Where we have a duty or a right to disclose in terms of law or industry codes
- Where we believe it is necessary to protect our rights
Information Security
We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorized access and use of such information. We will, on an ongoing basis, review our security controls and related processes to ensure your personal information remains secure.
Our security policies and procedures cover:
- Physical security
- Computer and network security
- Access to personal information
- Secure communications
- Security in outsourcing activities
- Retention and disposal of information
- Acceptable usage of personal information
- Governance and regulatory compliance
- Monitoring access and usage of private information
- Investigating and responding to security incidents
When contracting with third parties, we impose appropriate security, privacy, and confidentiality obligations to ensure that personal information is protected to the same level we are committed to.
Your Rights: Access to Information
You have the right to request a copy of the personal information we hold about you. To do this, contact us via the details provided on our website and specify what information you require. A copy of your ID document may be required to confirm your identity. Please note that access requests may be subject to a legally allowable fee.
Correction of Your Information
You have the right to request that we update, correct, or delete your personal information. We will require a copy of your ID document to confirm your identity before making changes. Please keep your information accurate and up to date.
Definition of Personal Information
According to POPIA, ‘personal information’ means information relating to an identifiable, living, natural person or an identifiable, existing juristic person. In addition to the standard definition, drpl includes the following as personal information:
- All addresses, including residential, postal, and email
- Change of name, for which we require a marriage certificate or official change of name document issued by the Department of Home Affairs
Acceptance
Acceptance Required
By ordering drpl goods or requesting drpl services, the customer accepts all the terms of this policy. If the customer does not agree, they may not proceed with using drpl goods or services.
Legal Capacity
The customer may not access drpl’s website or purchase products if under 18 years of age or without legal capacity to enter into legally binding contracts.
Deemed Acceptance
By using our services or website, the customer is deemed to have read, understood, and agreed to the terms of this privacy policy.
Customer Obligations
The customer may only provide drpl with their own personal information or with the information of another data subject where they have the appropriate permission.
How to Contact Us
If you have any questions about this notice, need more information about our privacy practices, wish to withdraw consent, or access or correct your personal information, please contact us using the contact information listed on our website.